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Refund Policy
Swen Health is committed to providing quality healthcare
assistance. Refunds are processed according to the service
booked and the applicable cancellation terms mentioned below.
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Refund Eligibility
- Cancelled appointments before confirmation.
- Duplicate or accidental payment transactions.
- Failed bookings due to technical issues.
- Service unavailable from the healthcare provider.
- Approved refund requests after verification.
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Doctor Appointment Refunds
Refunds for doctor appointments are subject to the hospital,
clinic, or doctor's cancellation policy. Approved refund
requests will be processed only after successful verification.
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Ambulance Booking Refunds
Ambulance booking refunds depend on cancellation timing,
vehicle dispatch status, and partner policy. Once an
ambulance has been dispatched, refund eligibility may be
limited or unavailable.
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Refund Eligibility Criteria
- Duplicate or accidental payments.
- Payments made for unavailable services.
- Transactions that failed but were debited.
- Approved cancellations according to our cancellation policy.
- Other refund requests approved after verification by Swen Health.
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Non-Refundable Situations
- Services already completed.
- Missed appointments without prior cancellation.
- Delays caused by hospitals or third-party providers.
- Incorrect booking information provided by the user.
- Refunds restricted under applicable laws.
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Refund Process
Once your refund request is approved, Swen Health will
initiate the refund using the original payment method,
wherever possible. Verification of payment details may
be required before processing.
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Processing Time
Approved refunds are generally processed within
7–10 business days. Actual processing
time may vary depending on your bank, payment gateway,
or financial institution.
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Cancellation Policy
Appointment and ambulance booking cancellations should
be made before the scheduled service time. Refund
eligibility depends on the cancellation timing and
the respective healthcare provider's policies.
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Payment Gateway
All online payments are securely processed through trusted
payment gateway partners. Swen Health is not responsible
for delays caused by banks, payment gateways, or financial
institutions after a refund has been initiated.
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Changes to this Refund Policy
Swen Health reserves the right to modify or update this
Refund Policy at any time. Any changes become effective
immediately after they are published on this page.
Users are encouraged to review this policy periodically.
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Need Help?
If you have any questions regarding refunds,
cancellations, or payment-related issues,
please contact our customer support team.
