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Acceptance of Terms
By accessing or using Swen Health's website, mobile application,
or healthcare services, you agree to comply with these Terms &
Conditions. If you do not agree with any part of these terms,
please discontinue the use of our services.
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Healthcare Services
Swen Health provides healthcare assistance including doctor
appointments, ambulance booking, diagnostic support,
pharmacy services, and healthcare guidance. We act as a
service facilitator and do not replace professional medical
advice, diagnosis, or emergency treatment.
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User Responsibilities
- Provide accurate and complete personal information.
- Maintain the confidentiality of your account credentials.
- Use our services only for lawful purposes.
- Do not misuse, disrupt, or attempt unauthorized access to our platform.
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Payments
Payments made through Swen Health are processed using secure
payment gateways. Charges for appointments, ambulance
services, diagnostics, pharmacy, or other healthcare services
are subject to the pricing displayed at the time of booking.
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Appointments & Bookings
Appointment confirmations depend on doctor and hospital
availability. Ambulance bookings are subject to vehicle
availability and service coverage. Delays caused by traffic,
weather, or unforeseen circumstances are beyond our control.
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Cancellation Policy
Appointments and ambulance bookings may be cancelled or
rescheduled according to the policies of the respective
hospital, healthcare provider, or service partner.
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Limitation of Liability
Swen Health is not liable for medical decisions, treatment
outcomes, hospital delays, third-party services, or any
damages arising from the use of healthcare services provided
by external partners.
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Privacy
Your personal information is handled in accordance with our
Privacy Policy. By using our services, you consent to the
collection, storage, and use of your information as described
in that policy.
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Governing Law
These Terms & Conditions shall be governed by the laws of
India. Any disputes arising from the use of Swen Health
services shall be subject to the jurisdiction of the
competent courts in Karnataka.
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Changes to Terms
Swen Health reserves the right to modify these Terms &
Conditions at any time. Updated versions will be published
on this page and become effective immediately upon posting.
